Politique de remboursement

You may request to cancel your order within 24 hours of placing it. Unfortunately, we are unable to accept cancellations once the order has been dispatched from our warehouse.

If your cancellation is accepted, the refund will be processed to your original payment method (Credit Card / Net Banking / Debit Card) within 7 business days.

 

Returns & Exchanges

As each piece is customized and made to order, we do not accept returns. Items purchased during sale or special promotions are also non-refundable and non-returnable.

However, we do offer the option of alterations and exchanges in the following scenarios:

🔸 Manufacturing Defect

At Samant Chauhan Pret, we uphold strict quality standards. If you receive an item with a genuine manufacturing fault that we are responsible for, we will replace it within 2 weeks.

Note: Slight color variations are a natural outcome of the manufacturing process and are not considered defects.

🔸 Alterations

If you ordered a custom-sized garment and it does not fit as expected, we’re happy to offer alteration services. Please email us at pret@samantchauhan.com with your concern. Alterations are chargeable, and shipping timelines will vary based on your location and the nature of the request.

🔸 Damages or Incorrect Items

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us within 2 days of receipt at pret@samantchauhan.com. We will assess the issue and take the necessary steps to resolve it.

To initiate an exchange:

• Please email us at pret@samantchauhan.com
• Ensure the item is unused, with original tags and packaging, and securely packed for return
• Use a registered courier service, and retain the tracking details until we confirm receipt

Please note: Items sent back without prior communication and confirmation will not be accepted.

All courier costs for alterations or exchanges will be borne by the customer. Samant Chauhan Pret will cover shipping only after the product has been repaired or replaced (if applicable).

 

Product Information

At Samant Chauhan Pret, we strive to present our garments with the utmost accuracy, including product images, descriptions, colors, and measurements. However, due to the natural variations in fabric and craftsmanship, minor differences in measurements may occur.

 

Need Help?

If you have any questions regarding returns, exchanges, or alterations, feel free to reach out to us at pret@samantchauhan.com — our team will be happy to assist you.